Following feedback about difficulty getting through on the phone, we have increased staffing levels and implemented a new phone system. We have simplified our booking system to make it quicker for your GPs to arrange your appointment at PriDerm. New notice boards in the waiting room with information for those who don’t have internet access. Paper feedback forms for patients who don’t have internet access. We have approved the accessibility of our website to meet your needs. We have curated the most useful links to help you manage your dermatological condition. PriDerm recognised that some complex patients require significant non-medical support; we recruited a care co-ordinator to help manage these. Following feedback PriDerm undertook 1-1 training for all telephone staff, resulting in immediate positive feedback.